Refund policy

Online Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it—unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return:
Email us at info@thebooklounge.com with your order number and reason for return. We’ll provide a return shipping label and instructions on where to send the item. Items sent back without prior approval will not be accepted.

Damaged or incorrect items:
Please inspect your order upon arrival and contact us immediately if it is defective, damaged, or incorrect. We’ll work quickly to make it right.

Non-returnable items:
We do not accept returns on:

• Gift cards
  

• Sale or clearance items
  

• Perishable goods (food, beverages)
  

• Personalized or custom items
  

Refunds:
Once we receive and inspect your return, we’ll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. Processing times vary by bank or card issuer.

If more than 15 business days have passed since your return was approved, please contact us at info@thebooklounge.com.

 

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In-Store Return Policy

We want you to love what you buy from The Book Lounge.

• Returns are accepted within 30 days of purchase with an original receipt.
  

• Items must be unused, unopened, and in original condition.
  

• Refunds will be issued to the original payment method. Cash refunds are only available for purchases originally made with cash.
  

• Gift receipts: Items may be exchanged or returned for store credit only.
  

Non-returnable items:

• Gift cards
  

• Sale or clearance items
  

• Food, beverages, or any opened consumable items
  

• Personalized or custom items
  

Exchanges:
We’re happy to offer an exchange for the same item (if available) or store credit toward another purchase.